Frequently Asked Questions

What are your showroom hours?

Our showroom is currently open Monday through Friday from 9 am to 5 pm.

What hours do you offer deliveries?

Standard delivery hours are Monday through Friday from 9 am to 5pm and Saturday from 9 am to 2 pm. After-hours deliveries/pick ups and specifically timed deliveries/pick ups can be arranged at an additional charge.

How do I request a quote or make a reservation?

Call or visit our showroom and one of our event specialists will be happy to help you. Otherwise, you are welcome to submit a WishList on our website and one of our personnel will get back to you at their earliest convenience.

What is required for me to place an order?

We require a non-refundable 25% deposit and a signed contract to secure your order. This will hold your requested rental items for your requested dates.

What is your cancellation policy?

Any cancellation will need to be made two weeks prior to your reservation date. All deposits and specialty order fees are non-refundable. Any reductions in numbers must be made one week prior to your event. Any additions can be made if we have the item(s) available.

When do I finish paying for my rentals?

Any specialty orders must be paid in FULL at time of reservation and are non-refundable. Any delivery items need to be paid in full 2 weeks prior to the delivery. Any pick up orders must be paid in full at the time of pick up.

Are there any additional fees?

We do charge a 6% damage waiver fee that covers accidental damage to our equipment. This damage waiver does not cover any missing items or damage due to neglect. Full replacement charges will be applied if item is unsalvageable (wax, burns, stains, tears or holes in linens, broken glass, lost pieces, broken china, severe rental damage, etc.). We also charge 7% sales tax on any order without an up-to-date tax exemption certificate on file.

Do you have a price list?

Yes! Please see our website for photos and prices of most of our rental items. We can also email you a copy of our current price list if requested.

How far in advance do I need to order?

We recommend reserving your items as early as possible to ensure availability. We try our best to accommodate every request but we have limited quantities of certain items and can not guarantee availability. Items and delivery slots are secured on a first-come, first-serve basis.

How do I receive my items if I do not pick them up?

Your items will be delivered to a central location close to where our trucks will be accessible. All of your rental items need to be stacked neatly in the same location upon pick up.

Will you set up and take down rental items?

We will set up and break down the following items; pipe and drape, dancefloors, stages, and tents. We do not offer set up of tables, chairs, linen, etc.. If upon arrival the tables, chairs, linen, or other miscellaneous rental items are not properly stored extensive additional labor fees will be applied.

Do I need to return the items clean?

All china, flatware, glassware, catering items, etc. should be rinsed and cleared of food debris. We provide laundry bags for your used linens so please shake the linens free of debris and place in the provided bags. We do ask that if the linen get wet that you please allow them to dry completely before placing them in the bags as they will mildew very quickly in the Florida humidity. Mildew will damage the linen beyond repair and will result in a full replacement cost at your expense.

What happens if rental equipment is missing upon return?

We do charge a replacement fee for each item missing. Chairs for Affairs will notify you of missing items. Replacement charges will be assessed after 48 hours of notification that the items are not returned. Replacement cost will be in addition the the rental charge.

Do I need an appointment to come in?

All guests are taken on a first-come, first-serve basis. If you have a large event or would like to schedule in a specific time to speak with one of our event specialists just call our showroom to check our availability.