How do I request a quote or make a reservation?
Call or visit our showroom and one of our event specialists will be happy to help you. You can also email info@chairsforaffairsfl.com with a list of items you are interested in and we can put together a quote for you!
What is required for me to place an order?
We require a non-refundable 25% deposit, a credit card on file, and a signed contract to secure your order. This will hold your requested rental items for your requested dates.
What are your showroom hours?
Our showroom is open Monday through Friday from 9:00am to 5:00pm. We are closed on the weekends! No customer pick ups or drop-offs are allowed on the weekends.
Are there any additional fees?
We do charge a 10% damage waiver fee that covers normal wear and tear & accidental damage to our equipment. This damage waiver does not cover any missing items or damage due to neglect. Full replacement charges will be applied if item is unsalvageable (wax, burns, stains, tears or holes in linens, broken glass, lost pieces, broken china, severe rental damage, etc.). We also charge 7% sales tax on any order without an up-to-date tax exemption certificate on file.
What does the process look like if I am picking up my items myself?
We make picking up items very easy. We do help load everything in for you, so you just need to get a vehicle here that can accommodate the requested items. Feel free to ask the showroom staff if they think something will fit in your vehicle or not. PLEASE ARRIVE BY LATEST 4:30PM for all pick ups and drop offs. We do close promptly at 5:00pm and want to ensure there is plenty of time to load/unload your items.
What hours do you offer deliveries?
Standard delivery hours are Monday through Friday from 9 am to 4pm and Saturday from 9 am to 1 pm. After-hours deliveries/pick ups and specifically timed deliveries/pick ups can be arranged at an additional charge.
What is your cancellation policy?
All deposits and specialty order fees are non-refundable. Any cancellations that are made within two weeks are subject to additional fees. Any reductions in numbers must be made two weeks prior to your event. Any additions can be made if we have the item(s) available.
What is your payment policy?
Any delivery items need to be paid in full 2 weeks prior to the delivery. Any pick up orders must be paid in full at the time of pick up. Any specialty orders must be paid in FULL at time of reservation and are non-refundable.
Do you have a price list?
Yes! We have our brochure and information packet linked below! Please see our website for photos and prices of most of our rental items. We can also email you a copy of our current price list if requested.
How far in advance do I need to order?
We recommend reserving your items as early as possible to ensure availability. We try our best to accommodate every request but we have limited quantities of certain items and can not guarantee availability. Items and delivery slots are secured on a first-come, first-serve basis.
Will you set up and take down rental items?
We do not offer set up of tables, chairs, linen, etc. All of your rental items need to be stacked neatly in the same location upon pick up. If upon arrival the tables, chairs, linen, or other miscellaneous rental items are not properly stacked, additional labor fees will be applied. Your items will be delivered to a central location close to where our trucks will be accessible. We will set up and break down the following items; pipe and drape, dancefloors, stages, and tents.
Do I need to return the items clean?
All china, flatware, glassware, catering items, etc. should be rinsed and cleared of food debris. We provide laundry bags for your used linens so please shake the linens free of debris and place in the provided bags. We do ask that if the linen get wet that you please allow them to dry completely before placing them in the bags as they will mildew very quickly in the Florida humidity. Mildew will damage the linen beyond repair and will result in a full replacement cost at your expense.
What happens if rental equipment is missing upon return?
We do charge a replacement fee for each item missing. Chairs for Affairs will notify you of missing items. Replacement charges will be assessed after 48 hours of notification that the items are not returned. Replacement cost will be in addition the the rental charge.
Do I need an appointment to come in?
No appointments necessary, if you have a large event, we do love if you call and give us a heads up of what day you plan to come in 🙂
HELPFUL INFORMATION SHEETS ABOUR OUR PRODUCTS!